Video Download & Playback Help

Hi Friends! 

Here's a quick tutorial to speed you on your way to Strala video time!

 

What happens first?

1. Once you purchase your video, you'll receive a total of 3 emails. The third email will contain a link you can click to start your download (keep reading below).  Please note that this 3rd email may take up to 1 hour for you to receive, and please also check your junk and spam folders just in case it got lost there.

2. Download your video first to your computer, rather than to a device like an iPad.  Once the video is on your computer, then you can transfer it to other devices.  For help with getting your video onto an iPad or other device, keep reading below!

 

Want to transfer your video to an iPad or similar device?

1. Once your video is downloaded to your computer, import the video into iTunes. There are two ways to do this:

  • Drag the video file from your desktop to the iTunes window, or

  • In iTunes, choose File > Add to Library, locate the video file, and click Open.

2. Once your video is in iTunes on your computer, synch your device with iTunes, and you're ready to play!

 

Want to play your video on your TV?

This is pretty easy if you're an Apple user, you just need iTunes and Apple TV.  First load your video into iTunes, then follow the steps below.

To stream videos from your computer to an Apple TV:

  1. Connect your computer and Apple TV to the same Wi-Fi network.
  2. Open iTunes.
  3. Locate and click the pastedGraphic.pdf icon to the left of the iTunes LCD window.
  4. Select your Apple TV from the list of available devices that appears and begin playback.

    Tech Requirements
  • iTunes 10.2 or later
  • Apple TV (2nd or 3rd generation)
  • Wi-Fi (802.11a/g/n) network

 

Troubleshooting for downloading problems

If you get an error message during your download, or the download freezes part-way through, there are many possible causes. The RAM part of your computer's memory may be full, the internet connection may not be fast or constant enough, or your browser may be misbehaving.  

 

Here are a few steps to try, that will resolve many of these issues easily:

1) Shut down.  First close all open applications on your computer, and then shut your computer down completely.

2) Restart your computer.  Open only your web browser.  If other programs open automatically, quit them.  Now click on the video download link in your email.

 

If these steps don't help, here are a few more things to try:

a) Connect directly to the internet.  Try plugging your internet Ethernet cable directly into your computer, rather than using Wi-Fi.  A direct plugin will give you a faster and more consistent internet connection.  Sometimes interruptions in the internet service can cause problems during a download, even if you have a fast connection.

 

b) Set your computer so it doesn't go to sleep.  You'll find this option in your energy saver or power management settings.

 

c) Use an office internet connection.  If you have access to an office internet connection, these are often faster and more constant than home connections.  At the office here, downloading one of the videos takes about 3 minutes, and for some people at home, it can take a couple of hours.  So if everything above still isn't working, great to give an office connection a try.

 

d) Ad Blockers and virus protection.  If you get a message during the download that says you don't have permission, or the download has failed, it might be virus protection software or an Ad Blocker or Popup Blocker getting in the way.  Try temporarily disabling the virus protection, ad blocker, and popup blocker, and give your download another try.

 

e) Download to your computer, rather than an iPad or other device.  If you're trying to download directly to a device like an iPad, that generally doesn't work well.  You need first to download directly to a computer, then load the video into iTunes on your computer, then synch your iPad with your computer's iTunes.
Or if you'd like to use your videos directly on a device, apps like WeTransfer work well here.

 

f) Use a different web browser. Also update your browser to the most recent version. Safari, Chrome, and Firefox all work just fine.

 

g) Trouble finding your video?  If you're having trouble finding your video after a successful download, open the Downloads folder, or use the Search function to locate your video by name.

 

Troubleshooting for playback problems

If you've successfully downloaded your video but having troubles with playback - for example, the video only plays through 24 minutes then freezes, or the audio stops playing - this can be a problem with the RAM part of your computer's memory.  When there isn't enough memory available, your video won't play properly.

Before you run out to buy more RAM, there are a couple of steps you can take to fix this problem:

1) Close all applications on your computer, then shut it down completely.

2) Restart your computer, and only open the video.  

Try playing now, and see how it goes!

     

    Please note that all purchases are non-refundable.

    Thank you so much, and have fun!!

    StralaNYC@gmail.com